Responsible Gaming
Gaming Should Be Entertainment
At Mystake, we believe gambling should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose. If you find yourself struggling with your gambling habits, help and support are available.
Age Verification
Mystake is only available to individuals aged 18 years or over in the United Kingdom. By accessing and using Mystake, you confirm that you are of legal gambling age in your jurisdiction. If you are under 18, please do not use this service.
Warning Signs of Problem Gambling
Please take a moment to consider whether any of these warning signs apply to you:
- Gambling with increasing amounts of money to achieve the same level of excitement
- Feeling anxious or irritable when trying to reduce gambling
- Chasing losses by gambling more to recover money you've lost
- Spending more time or money on gambling than intended
- Lying to family, friends, or professionals about your gambling habits
- Using gambling as an escape from negative emotions or problems
- Borrowing money or selling possessions to fund gambling
- Neglecting work, education, family, or social responsibilities
- Continuing to gamble despite negative consequences
- Failed attempts to cut back or stop gambling
If you recognise any of these signs, please seek help immediately. Support is available, and recovery is possible.
Self-Help Tools & Limits
Mystake provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a chosen time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a specific period
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Session Limits: Set a time limit for your gaming sessions
- Self-Exclusion: Take a break from gambling by temporarily or permanently closing your account
For more information on accessing these tools on your Mystake account, please visit our Help section or contact our Customer Support team.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, please reach out to one of these trusted organisations:
United Kingdom
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GamCare – Free confidential support and counselling
Website: www.gamcare.org.uk
Telephone: 0808 8020 133 (free, 24/7) -
GamStop – National self-exclusion register for online gambling
Website: www.gamstop.co.uk
Telephone: 0800 197 8225 -
Gamblers Anonymous – Peer support and recovery programme
Website: www.gamblersanonymous.org.uk -
National Problem Gambling Clinic – Specialist NHS treatment service
Telephone: 0203 314 8790
Australia
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Gambling Help Online
Website: www.gamblinghelponline.org.au
Canada
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Responsible Gambling Council
Website: www.responsiblegambling.org
United States
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National Council on Problem Gambling (NCPG)
Website: www.ncpgambling.org
Helpline: 1-800-522-4700 (free, confidential, 24/7)
Germany
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Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
Website: www.bzga.de
Telephone: 0800 137 27 00 (free helpline)
Take Action Today
If you suspect you have a problem with gambling, please reach out for help today. There is no shame in seeking support – many people have successfully recovered from problem gambling with the right assistance.
Remember:
- Help is available and confidential
- Recovery is possible
- You are not alone
Contact one of the organisations listed above or speak to your GP for support.